DO I HAVE TO PAY A DEDUCTIBLE?
Your deductible is determined by your insurance policy. If your policy includes collision coverage, and your insurance company determines that you were not responsible for the accident, they may waive your deductible. Insurance companies determine responsibility for an accident by reviewing the statements given by the drivers involved and by reviewing the accident report filed by the police.
WHO DO I PAY?
If your insurance company does not waive your deductible, or you are not a claimant, we will collect your deductible when the repair to your vehicle is complete. Please call your insurance company or agent to determine whether or not you will be responsible for payment before you pick up your vehicle.
WHAT IF MY INSURANCE COMPANY WANTS MORE THAN ONE ESTIMATE?
It is YOUR decision to determine where to repair your vehicle, NOT your insurance company’s. We will work with any insurance company to negotiate a reasonable estimate to repair your vehicle./p>
DO YOU OFFER A WARRANTY ON THE REPAIRS?
We offer a Lifetime Guarantee on all our repairs for as long as you own the vehicle.
WHAT ARE BETTERMENT CHARGES?
Betterment charges are assessed by some insurance companies when certain wearable parts such as tires, batteries, and suspension have to be replaced as the result of an accident. These additional fees charged to the customer are determined by your insurance company and are pro-rated based on mileage..
